Every Conversation.
One Place.
SMS, email, WhatsApp, and ringless voicemail — all from your shop's existing number. Every message threaded to the job it belongs to. No more switching between five apps to talk to one customer.
One Inbox.
Every Channel.
SMS, email, WhatsApp, and voicemail conversations — all threaded together by customer and job. No more context-switching between apps.
Hi, just wanted to check on the status of my RAV4 repair?
Hi Sarah, your vehicle is in the paint booth now. We expect it to be ready by Thursday. I'll send photos once the clear coat is done.
Thanks! Can you send a photo when it's done? 📸
Absolutely! Here's the clear coat going on now. Looking great!
Supplement S2 approved for claim INT-2026-44821. Approved amount: $1,240.00.
Four Channels.
Zero Friction.
Reach your customers wherever they are — text, email, WhatsApp, or voicemail. Every channel is built in. No third-party apps. No extra logins.
Two-Way SMS
Text from your existing shop landline.
Send and receive text messages using your shop's existing phone number — powered by Twilio. Customers see your real business number, not a random short code. Supports MMS for photos, appointment links, and payment requests.
Business Email
SendGrid-powered. Templated. Trackable.
Send branded emails directly from OtoPro with open and click tracking. Use pre-built templates for estimates, invoices, status updates, and follow-ups — or create your own. Every email is logged to the job it belongs to.
WhatsApp Business
Rich media messages your customers actually read.
Connect your WhatsApp Business account and message clients with rich media — photos, videos, PDFs, and location pins. WhatsApp messages have 98% open rates compared to 20% for email. Perfect for repair progress photos.
Ringless Voicemail
Drop a voicemail without ringing their phone.
Send pre-recorded or text-to-speech voicemail messages directly to your customer's voicemail inbox — no ring, no interruption. Perfect for appointment reminders, pickup notifications, and follow-up campaigns.
Set It Once.
It Runs Forever.
Templates, drip campaigns, follow-ups, scheduling rules — all automated. OtoPro handles the repetitive messaging so your team can focus on repairs.
Message Templates
Pre-built templates for every scenario — estimate ready, parts ordered, vehicle complete, invoice sent. One click to send with job data auto-filled.
Drip Campaigns
Set up automated message sequences for unsold estimates, post-repair follow-ups, seasonal promotions, and customer re-engagement. Set it once, it runs forever.
Unsold Estimate Follow-Ups
Automatically nudge customers who received an estimate but never booked. Send a reminder at 3 days, 7 days, and 14 days — with the estimate link included.
Holiday & Contact Hour Rules
Set your shop's business hours and holidays. OtoPro will never send automated messages outside those windows — queuing them for the next business day instead.
Smart Scheduling
Automated appointment reminders 24 hours before drop-off. Reschedule links included. No-show follow-ups sent automatically if the customer misses their slot.
AI-Powered Responses
OtoPro's AI can draft suggested replies based on the conversation context and job status. Review and send with one tap — or let it auto-respond to FAQs.
Every Message Logged to the
Job Timeline.
No more searching through your SMS app, email inbox, and WhatsApp to reconstruct what was said. Every message — inbound and outbound, across every channel — is automatically attached to the job it belongs to.
Job CLM-4821 created. Assignment received from Intact Insurance.
Hi Sarah, we've received your vehicle assignment from Intact. We'll be in touch to schedule your estimate.
Great, thank you! When can I bring it in?
Estimate appointment confirmation — Tuesday March 17, 10:00 AM. Booking link and directions attached.
Reminder: your estimate appointment is tomorrow at 10:00 AM. Reply YES to confirm.
YES
Hi Sarah, your estimate is ready: $6,840. I've attached the PDF. Please sign at the link below.
Intact approved supplement S1: $6,840.00. Authorization attached.
Hi Sarah, just letting you know your parts have arrived and we're ready for drop-off on Thursday.
Communication Works Best
With Context.
Messages are more powerful when connected to your workflow and schedule. See how communication integrates with the rest of OtoPro.
StopJugglingApps.
StartCommunicating.
14-day free trial. No credit card. SMS, email, WhatsApp, and voicemail — all unified from day one. Send your first message in under 3 minutes.